and so the tale begins...

19 June 2010

we have a refrigerator!

billy and i bought our house in april, april 13th to be exact.  that friday just happened to be the start of the state incentive energy star appliance sale.

so, we went to home depot and ordered our refrigerator and dishwasher, then headed to lowes for our washer and dryer.  our washer and dryer came with in a week, on time and perfect!

since we were ordering on the incentive weekend, there was a wait for our refrigerator and the dishwasher would be delivered when the refrigerator came. about 4 days before our refrigerator and dishwasher were due, we measured our kitchen, and found out we wouldn't be able to open the door of the refrigerator we had ordered all the way! (oops)  so we had waited a month for a refrigerator only to cancel it at the last minute. 

so we went into home depot and cancelled our refrigerator that night.  our dishwasher was due to arrive the next monday, but when the delivery driver called billy, he wanted to deliver the refrigerator instead of the dishwasher.  something went awry and we didn't get our dishwasher.  so we cancelled the order and waited to get our money back.

once we had the money at our disposal, we ordered a new shiny refrigerator from best buy.com.  we had to wait another two weeks, and it was due the sunday before memorial day.  the delivery service called billy saturday to confirm, and then we waited at the house for the whole four hour window sunday. 

billy called them two or three times, and they kept saying it was late but still "out for delivery." at around 8pm billy called the delivery service and they told him it was in the warehouse, never made it to a truck.   when billy called back at 10, they said the driver had gone to the address, but couldn't locate our house (after telling us they came by and there was no one home).  in any case, they had spliced together our old apartment and our house in a way that made no sense.

so, billy arranged with them to come the following morning.  billy met them in the driveway, and they had brought the wrong refrigerator!  we ordered one with a silver colored front and sides, this one had black sides.  so billy sent it away.  we were both unhappy by this time.

later that day, billy called customer service to make sure we would be getting the correct refrigerator.  they apologized and fixed the order (and our address). 

so the next weekend we waited again, still no refrigerator, though billy had called and called and called after our previous experience.  3 hours after our delivery window had passed, billy finally had the customer service rep. go to the warehouse and check the color agian.  wouldn't you know it was the wrong one.

needless to say we cancelled our order with best buy (as well as black listing their appliance department), and again waited for a refund. 

after we had the money refunded, we headed to lowes (since they seemed to have no problem delivering the washer & dryer), but by this time, we are moving in less than 2 weeks, and it will take 21 days before it even gets into the store.  then, we have to set up a delivery date.  = (

since we can't live without a refrigerator, we explored our options (renting, borrowing, buying a 'mini')  and finally opted to buy a mini.

when we were at walmart, we found the mini fridges, they had one for $75.  billy loaded it into the cart, and wouldn't you know, two checkers & a manager couldn't get it to ring up.  by this point i'm laughing, it is just to ironic that we can't even buy a mini refrigerator! = )  finally, the manager did an override, and we checked out to head to the house.

billy set it up, and it's all we've got for now, but at least it'll keep our milk & alice's formula cold!

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